Terms & Conditions


Thank you for visiting our website. This page forms the Terms and Conditions in accordance with which we supply Products (each a “Product”) listed on our website www.creativebits.com.sg (the “Website”) to you (the “Terms and Conditions”). Please take some time to read these Terms and Conditions before ordering any Products from the Site. By ordering online you confirm that you agree to be bound by these Terms and Conditions.

We may modify the Terms and Conditions from time to time. You should visit our page regularly to take note of any changes we have made to our Terms and Conditions. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Site.

If you are under 16 years old, you must let your parent or guardian know about creativebits.com.sg or creativebits.com.sg’s Privacy Policy before you register to use this Website or any of this Website's services. We, however, reserve the right to only accept orders from those over 18 years old.



To use some of the services or features made available to you on this Website, you will need to register. You must be over 18 years of age to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please make the necessary change(s) or notify us immediately at the following e-mail address  wow@creativebits.com.sg. You may also want to view our Privacy Policy.

We reserve the right to refuse, suspend or terminate registration of individual and corporate member immediately at our discretion.



You must not misuse this Site. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site. Any breach of this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act 2013. In the event such breach occurs, CREATIVEBITS will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.



These Terms and Conditions shall apply to all orders and contracts made or to be made by us for the sale and supply of Products. These Terms and Condition constitute the entire agreement between you and CREATIVEBITS and supersede any and all preceding and contemporaneous agreements between us. Any waiver of any provision of the Terms and Conditions will be effective if in writing and signed by an authorised signatory of CREATIVEBITS.

You acknowledge that, in entering into this Contract, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms and Conditions, except as expressly stated in the Terms and Conditions.



Prices shown on the Website are in Singapore Dollars by default

Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Website are accurate, there may be instances where errors may occur. If we discover an error in the price of any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel your order before we have shipped it to you, and you have already paid for your order, you will receive a full refund.

We are under no obligation to fulfil your order if the price listed on the Website is incorrect (even after your order has been acknowledged by us).



Payments for purchases from our website www.creativebits.com.sg can be made via secure PayPal payment gateway which is accessed from the site’s Check Out page. All such payments will be subject to PayPal terms and conditions. Please note that all credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to PayPal, we will not be liable for any delay or non-delivery.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.



We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We will make our best efforts to always process all orders but there may be exceptional circumstances wherein, we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

We will not be liable to you or any other third party by reason of our withdrawing any products from this Website, whether it has been sold or not, removing or editing any materials or contents on this Website or for refusing to process or accept an order.



In situations of stock unavailability, CREATIVEBITS reserves the right to proceed with the order accordingly and will inform you through email on the unavailable products.

We will process the refund for your unavailable product based on your original order transaction amount.



We use local door-to-door courier service for deliveries within Singapore

Self collection is also available.

Orders will be processed within 2-3 working days of your order confirmation.

For Self-Collection, we will send you an email on the collection period.


Self Collection Address:

1 Commonwealth Lane


Singapore 149544


Self Collection Time:

Weekdays           1000hrs – 1700hrs

Saturday              1000hrs – 1300hrs

Closed on Sunday & Public Holiday


Delivery will take about 2-3 working days after processing.

We deliver in our standard packaging. Gift wrapping is not available.

There will be no courier deliveries on Saturday, Sunday and Public Holidays.

We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

We reserve the right not to deliver to areas designated as remote, or requires (1) Security pass/clearance, (2) Safety briefing and/or (3) Donning of safety gear. If we do, a surcharge of $15 may be charged

Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

All risk in the product shall pass to you upon delivery, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product. Any breach of obligations by you, might impact your ability to shop on CREATIVEBITS in the future.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or collect the Product from the carrier, we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for any fee and other costs reasonably incurred by us; or

(b) no longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees incurred.



For overseas order and delivery, please contact us at wow@creativebits.com.sg.



If for any reason you require your order to be changed or cancelled  after you have successfully completed your order and payment, please contact our us at wow@creativebits.com.sg immediately. We will try our best to process your request.

Please note that all requests for order change or cancellation will be subject to approval, and in the event that an order (or part of your order) is cancelled upon your request, we will only refund your cancelled order (or part of your order), based on your original order transaction amount.

Once an order has been dispatched it may not be cancelled.



Goods sold are not refundable, returnable or exchangeable.



All product descriptions, information and materials posted on this Website are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.

Product image as seen on the Website may slightly differ from the actual product that you receive.

If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address and the details of the product, within five (5 )working days

Please note that items that are damaged due to customer’s fault or due to normal wear and tear are not considered to be faulty.

Customers are responsible for any cost of sending their faulty product back for assessment.



The warranty covers only 3D printer and 3D doodling pen sold on this Website.

The Warranty period commences from the date of your order confirmation.

Customers may be asked to furnish proof of ownership and date of purchase by showing the sales receipt/purchase invoice. This warranty extends only  to the original purchaser, and is non-transferable to anyone who subsequently purchases, leases or otherwise  obtains the product from the original purchaser.

Within the warranty period, we will, at no additional charge; perform repair or replacement of defects in workmanship or parts covered by this warranty.

All exchanged parts and products replaced under warranty service will become the property of CREATIVEBITS.  We reserve the right to replace defective parts with any serviceable used parts that meet the  performance specifications of new parts.

This warranty shall be rendered null and void if :

6.1         The Product is damaged due to transportation, fall, weather, extreme temperatures, shock, improper use, mishandling or negligence after the purchase of the Product;

6.2         The Product is damaged as a result of natural disaster or acts of God, e.g. fire, flood, lightning.

6.3         The Product is damaged as a result of connection to irregular voltage sources.

6.4         The Product is installed, maintained, operated or use other than in accordance with the instructions provided in relation to the Product.

6.5         The Product is altered, modified and repaired by a party not authorized by CREATIVEBITS.

6.6         The Product is not purchased from www.creativebits.com.sg.

6.7         The customer cannot provide the sales receipt or purchase invoice.

6.8         The Warranty period has expired.

The warranty does not cover : -

7.1         Transportation, delivery and/or incidental costs incurred in the fulfilment of this warranty.

7.2         Parts requiring replacement due to normal wear and tear, corrosion, rust or stain, physical damages such as cracks / dents / scratches on casing and broken cable.

7.3         Products where the model number or serial number has been removed, altered or obliterated from the product.

7.4         Defects or damage caused by the use of third party optional products or consumables in conjunction with the product.

7.5         LCD panels, LCD bezel, LCD cover, the chassis (which includes the uppercase and lowercase), cables, connectors, key tops physically damaged due to excessive force being applied to it including but not limited to drops and/or spills accidental or otherwise and also due to extreme temperatures; and such other damages caused as a result of neglect or improper care and handling including scratches, imprint/water marks, cracks and dents.

7.6         Defects of LCD displays occurring in any products equipped with LCD display.


Warranty support will be provided only during normal office hours and by appointment only.

Repaired/replaced products or part thereof will be warranted for the balance of the original warranty period or seven (7) days from the date of repair/replacement whichever is longer.

Except as set forth above, there are no other expressed or implied warranties.

This warranty is only valid in relation to Products used in the country of purchase and shall not extend to any products not purchased from www.creativebits.com.sg .

The purchaser of the product (Customer) acknowledges that the Customer is informed and is aware of his/her rights and  liabilities under the relevant laws governing the purchase and use of the Product. Subject as expressly provided, all warranties, conditions or other terms implied by statute or common law, including but not limited to implied  warranties of merchantability and fitness for purpose, are excluded to the fullest extent permitted by law.

CREATIVEBITS and/or their holding, subsidiaries, affiliates, authorized distributors and retailers and authorized service providers shall not be liable to the Customer for any special, incidental, indirect or consequential loss or damages whatsoever (including without limitation, damages for loss of revenue, business, profits, goodwill or contracts, business interruption, loss of business information, or any other pecuniary loss), costs, expenses or other claims for compensation howsoever arising (whether in contract, tort or otherwise) from the use of the product.

We are obligated only to the repair and replacement of any defective materials.

If any provisions of this warranty are judged to be illegal or unenforceable, the continuation in full force and effect of the remaining provisions will not be prejudiced.



You may use promotional coupons while making payment for Products on the Website.

Promotional coupons are valid for a limited or specified period only and we reserve the right to modify, cancel or discontinue them at any time on the Website, without any notice.

Promotional coupons can only be redeemed once and may not be used in conjunction with other promotional coupons and discounted items, unless otherwise stated

Promotional codes are not transferable and not redeemable for cash. The credit of a promotional coupon does not accrue interest nor does it have a cash value.

Each promotional code has its own qualifying terms. It is void where prohibited by law.

All offers are subject to availability and while stock lasts.

If the credit of a promotional coupon is insufficient for the Order you wish to place, you may make up the difference using one of our accepted payment methods.

If you place an Order for a Product less than the value of the promotional coupon, no refund or residual credit will be returned to you.

We shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of any order for any reason.

We accept no liability for errors in the email address of the voucher recipient.

In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of that coupon on the Website, we are entitled to close your Account and/or require a different means of payment.

We assume no Liability for the loss, theft or illegibility of promotional coupons.

In rare cases, CREATIVEBITS may at its sole discretion discontinue or cancel any coupon previously issued and will not be responsible for any losses arising therefrom.



The content displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, CREATIVEBITS and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

You agree to indemnify, defend, hold harmless CREATIVEBITS, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.

We are not responsible for losses not caused by our breach or negligence or indirect losses which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the Terms and Conditions where such failure is due to events which beyond our reasonable control.

Nothing in these Terms and Conditions shall exclude or limit CREATIVEBITS’s Liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other Liability which cannot be excluded or limited under applicable law.



Please see our Privacy Policy, which forms a part of these Terms and Conditions.



We shall not be liable to you for any breach, hindrance or delay in the performance of a contract attributable to any cause beyond our reasonable control, including without limitation:

(a) Strikes, lock-outs or other industrial action

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks

(f) The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.

In the circumstance that the Force Majeure event lasts for more than one week, either you or we may terminate the contract forthwith by written notice and without any liability other than a refund of a product already paid for by you and not delivered.

If we have contracted to provide identical or similar products to more than one customer and are prevented from fully meeting our obligations to you by reason of a Force Majeure event, we may decide at our absolute discretion which contracts we will perform and to what extent.

We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the contract despite the Force Majeure event.



All content included in or made available through our Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of CREATIVEBITS or its content suppliers and is protected by copyright laws and treaties around the world. All such rights are reserved by CREATIVEBITS and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Site are trademarks of CREATIVEBITS in Singapore and other countries. CREATIVEBITS 's trademarks may not be used in connection with any product or service that is not provided by CREATIVEBITS, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CREATIVEBITS. All other trademarks not owned by CREATIVEBITS that appear on the Site are the property of their respective owners.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You may not modify, reproduce, copy or distribute any of the content on this Website for commercial purposes without our prior consent. In the event CREATIVEBITS becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action.

If you print, copy or download any part of our Website in breach of these Terms and Conditions, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by CREATIVEBITS or its licensors.

You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on and pursuant to this Website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Website on a temporary or permanent basis.



Whilst all attempts will be made to ensure the Website access is available all the time, occasionally the Website may undergo repairs, maintenance or the introduction of new services. The Website may include links to other websites or materials which are beyond its control.



We shall use our reasonable endeavors to comply with any relevant regulations relating to the Site published by the Advertising Standards Authority of Singapore.



You may link to our home page, provided you do so in a way that is legal and is not likely to damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any Website that is not owned by you.

This Website must not be framed on any other website, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.



We may include hyperlinks on this Website to other websites or resources operated by parties other than www.creativebits.com.sg, including advertisers. www.creativebits.com.sg has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.



If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions shall be capable of continuing in effect without the unenforceable term.



At our request, you agree to compensate us fully, defend us and hold www.creativebits.com.sg harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you including the use by any other persons accessing this Website using your Internet account caused by your action or inaction.



Nothing in these Terms and Conditions shall create or be deemed to create a joint venture, partnership, employment, an agency or a relationship of employer and employee between you and us. You agree that you may not and will not hold yourself out as a representative, agent, or employee of www.creativebits.com.sg, and we shall not be liable for any representation, act, or omission on your part.



No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.



These Terms and Conditions shall be governed and construed in accordance with Singapore Law and the relevant courts of the Singapore will have exclusive jurisdiction. All dealings, correspondence and contacts between us shall be made or conducted in the English language.



If you violate any of these Terms and Conditions, your permission to use the Website may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Website at any time.


Version: December 2016